• Pay brand-new employees $2,000 to quit
  • Make customer service the responsibility of the entire company-not just a department
  • Focus on company culture as the #1 priority
  • Apply research from the science of happiness to running a business
  • Help employees grow-both personally and professionally
  • Seek to change the world
  • Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
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Bibliographic Information
Publisher(s): Grand Central Publishing
Publish Date: 2010-06-07
Book Pages: 272
Industry Identifier: ISBN_10: 044657631X
Subjects: Business & Economics / Management • Business & Economics / Customer Relations
Book Dimensions
Height: Unknown
Width: Unknown
Thickness: Unknown
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